We build and run trained teams for UK businesses — selling energy contracts, answering your customers, chasing leads and building your software. They work your hours, on your software, under your brand. You just get the work done.
Talkify Solutions is a registered call centre operating from Faisalabad, Pakistan. We run our own floor, employ our own agents and manage them ourselves. When you contract with us you are dealing with the people who actually do the work — there is no agency in between taking a cut and passing your account down the chain.
Most of our work is for the United Kingdom. Our largest desk sells business energy contracts on behalf of UK brokers and suppliers; alongside it we run marketing, lead generation, order taking, dispatch and customer service desks, and a software team building websites and business tools, for UK operators who need the work done without the payroll.
Faisalabad gives us a deep pool of fluent English speakers at a cost that makes outsourcing worth doing, and we are five hours ahead of the UK — which means a UK evening shift is a normal working evening here, not an unpopular graveyard slot nobody wants to staff.
Registration details available to clients on request.
Each desk is trained on one client's product, script and systems. We are not a switchboard reading from a card — an agent selling energy knows the difference between a fixed and a pass-through contract, and an agent taking orders knows your menu.
Our largest desk. Outbound and renewal sales of business electricity and gas contracts for UK brokers, TPIs and suppliers.
First-line support for your customers — order queries, complaints, refunds and the routine questions that eat your day.
A development team that builds the websites and tools UK businesses run on — and keeps them working after launch, not just on the day they go live.
Outbound campaigns to your script and your data, with every call logged so you can see exactly what the spend bought.
Phone orders answered fast and accurately at the times you are busiest, so nobody rings off because the line was engaged.
Bookings taken and jobs allocated to your drivers through the UK working week, including the early and evening hours that are hardest to staff locally.
The everyday marketing work that keeps a local business visible — run steadily rather than in bursts when someone remembers.
A genuine sequence, not a sales funnel. Most clients are live inside two weeks.
Fifteen minutes on what you need covered, when, and what "good" looks like for your business.
We select agents suited to the work and the hours, and agree how many you start with.
Menu, pricing, coverage area, systems, tone. We write the scripts with you and you sign them off.
We start on a trial period at the hours agreed, with you listening in as much as you want.
Calls are monitored and reported. Add agents, cut hours, or change the script whenever you need.
Most of our clients came to us after trying to staff this themselves — a part-timer who left, a family member covering the phones, or a voicemail nobody rings back.
Outsourcing is not free of downsides, and you should hear them before you buy, not after.
Our floor is in Faisalabad. That is exactly why the cost works, and we would rather say it on the front page than have you find out on week one. What we will not do is pretend to be a UK call centre.
Energy brokers and TPIs are our largest client type. Beyond them, we work with UK operators where one missed call is a lost order and hiring another person is a bigger decision than it looks.
If we handle your customers' names, numbers and addresses, UK data protection law applies to that arrangement — even though our team sits outside the UK. Here is how it actually works, in plain terms.
It remains your customer data. We act only as your processor, on your written instructions, and we never use your data for anything of our own.
UK GDPR requires a contract between controller and processor setting out scope, security and deletion. We sign one with every client before a single call is taken.
Pakistan does not hold UK adequacy status, so the transfer needs a safeguard. We use the UK's International Data Transfer Agreement, and we will complete it with you rather than leave you to work it out.
If we are making energy sales calls for you, we work to your compliance framework, because you are the regulated party. In practice that means: we screen against the TPS and any suppression list you give us, we use only the script you have signed off, we never claim to be the customer's existing supplier, we read the commission disclosure where your process requires it, and every call is recorded and retained for you to audit. If you need Ofgem microbusiness rules reflected in the script, tell us and we will build them in.
We do not hold ISO 27001 or any other formal security certification, and we are not going to put a badge on this page suggesting otherwise. If your business requires a certified supplier, tell us at the first call and we will say plainly whether we are a fit rather than waste your time.
You get a named account manager, not a ticket queue. We are growing — the open roles below are the next hires.
Owns shift planning, staffing levels and making sure every client's hours are covered.
Your day-to-day contact for script changes, reporting and anything that needs fixing.
Scores recorded calls, runs coaching, and keeps new agents off live lines until they are ready.
On the floor with the agents each shift, handling escalations as they happen.
We hire for UK-hours shifts and pay a shift premium for evening shifts. Clear spoken English matters more to us than a long CV. Email info@talkifysolutions.com with the hours you can work.
A short call is enough to tell whether we can help. If we cannot, we will say so.
Send your number through the form and say when suits. We will ring you at a UK-friendly time, not 6am.
